Director of Company School Operations - Remote

School of Rock is the original performance-based, interactive music school founded in 1998 in Philadelphia. With almost 200 schools, and a strong internationally recognized brand, School of Rock is the largest after-school music education provider. Our mission is to help kids rock their worlds.

Summary

Our schools create a safe and cool environment for students to achieve their musical and creative potential. We want as many kids as possible to have the opportunity to experience the magic that is School of Rock to find their passion for music and learn life skills. Our Director of Company School Operations, (DCOs) work closely with the company school General Managers and staff to bring that commitment to life.

The DCO will build, support and maintain effective relationships with GMs and all school personnel to help our schools, and our system, operate successfully by delivering great music programs and operating efficient schools. They will act as a brand consultant charged with reviewing and improving all aspects of school performance, including but not limited to revenue growth, brand standards, music program excellence and school KPIs. Time spent in the schools is critical to the success of this role.

RESPONSIBILITIES:

  • Responsible for driving profitability and operations of all schools via partnership with VP Company School Operations, cross-functional departments, and key constituents.

  • Provides leadership and direction to develop multiple General Managers to deliver results.. Supervisory responsibilities include management of the General Managers. This includes interviewing and hiring team members; planning, assigning and directing work; recognizing and rewarding performance; disciplining team members; offering timely performance reviews; addressing complaints and resolving problems.

  • Facilitate semi-annual business review meetings with Company GM to review their annual plan.

  • Partners with VP of Marketing and other key constituents/departments to execute the annual marketing calendar.

  • Develop and report regularly on Key Performance Indicators for the Company schools.

  • Monitors SoR GMs for consistent achievement of optimal labor management, school safety, and brand environment goals as established by operation’s business plan and SOR operating standards.

  • Directs the successful operation and testing of new operational concepts, programing changes, or technology considered for system-wide implementation.

  • Accountable for the brand’s requirements to produce and maintain written system operational standards.

  • School Operator Training. Provide overall direction and guidance in the development and execution of effective GM training including programs and materials which ensure that the Company’s GM, and their team members are firmly rooted and grounded in the day to day operation of their units. Develop and execute effective continuing education platforms and programs that create within the Company’s network a culture and a love for improvement.

  • Engage SoR music leaders to consult on delivering an exceptional music education experience for students delivering strong engagement with each child and maximizing student enrollment

  • Serve as expert in managing and running schools with on-going knowledge of our programs and best practices.

Drives Brand Awareness:

  • Monitors brand implementation, Voice of the Customer (NPS), Safety Standards, P&Ls and other relevant reports.

  • Consistently possesses, maintains and demonstrates expert level knowledge of School of Rock brand standards, educational programming, procedures, and operational tools, systems and manuals.

  • Validates that School of Rock training tools, marketing resources, educational programming and operational procedures are being utilized.

  • Protects the School of Rock brand and students by following up during all school visits on safety standards and practices.

  • Coordinates successful roll-outs and training of new programs, initiatives, and campaigns

  • Cultivates a collaborative environment across corporate team and company owned schools to support a consistent "one brand" vision

Communications and Administrative:

  • Manage MySafeSchool incidents with School Management and HR.

  • Facilitate and support communication between Corporate and Company Schools.

  • Completes and submits all reports, documentation and other administrative requirements in a timely manner

  • Manage travel against annual budget.

  • Manages individual G&A budget

  • Completes and submits all reports, documentation and other administrative requirements in a timely manner

REQUIREMENTS:

  • Bachelor’s degree

  • Strong ability to build relationships (internal and external), effectively communicate and positively influence direct reports and other key constituents.

  • Possesses a high degree of drive with a proven track record of achieving results.

  • Strong financial acumen, analysis/problem-solving, negotiation and influencing skills.

  • Ability to handle multiple tasks within a constantly changing and demanding environment.

  • Strong project management and organizational skills; demonstrated track record for flexibility and urgency in prioritizing and organizing projects.

  • Excellent communication (written and oral), and problem solving skills.

  • Expert-level skill with various software productivity tools.

  • Expert-level skill with various operational point-of-sale (POS) systems.

  • Extensive travel will be required of this position

  • Passion, love, knowledge and/or experience in music, the arts and/or education is highly desirable

  • Strong connection to School of Rock’s mission

For consideration please include a cover letter summarizing your qualifications for this role along with your resume.

It is the policy of School of Rock to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. School of Rock complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

School of Rock expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of School of Rock's employees to perform their expected job duties is absolutely not tolerated.