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Director of Operations

Glen Ellyn, Illinois

Director Of Operations

 

Our schools create a safe and cool environment for students to achieve their musical and creative potential. We want as many kids as possible to have the opportunity to experience the magic that is School of Rock to find their passion for music and learn life skills. Our Director of Operations, (DOs) work closely with the company school General Managers (GMs) and Franchisees to bring that commitment to life.

The DO will build, support and maintain effective relationships with GMs, Franchisees and all school personnel to help our schools, and our system, operate successfully by delivering great music programs and operating efficient schools. They will act as a brand consultant charged with reviewing and improving all aspects of school performance, including but not limited to revenue growth, brand standards, music program excellence and school KPIs.

The DO will work out of our office in Glen Ellyn, IL.

 

RESPONSIBILITIES:

 

Company Owned Schools

  • Responsible for driving profitability and operations of all schools via partnership with VP Company School Operations, cross-functional departments, and key constituents.
  • Provide leadership and direction to develop multiple GMs to deliver results.  Responsible for interviewing and hiring team members; planning, assigning and directing work; recognizing and rewarding performance; coaching and counseling team members; offering timely performance reviews; addressing and assisting in resolving issues in a way that promotes employee engagement.
  • Facilitate semi-annual business review meetings with Company GMs to review their annual plans. 
  • Partner with VP of Marketing and other key constituents/departments to execute the annual marketing calendar. 
  • Develop and report regularly on Key Performance Indicators for the Company schools. Monitors Safety Standards,  P&Ls and other critical business reports.
  • Monitor SoR GMs for consistent achievement of optimal labor management, school safety, and brand environment goals as established by operations business plan and SOR operating standards. 
  • Direct the successful operation and testing of new operational concepts, programing changes, or technology considered for system-wide implementation.
  • Accountable for the brand’s requirements to produce and maintain written system operational standards.
  • School Operator Training. Provide overall direction and guidance in the development and execution of effective GM training including programs and materials which ensure that the Company’s GMs, and their team members are firmly rooted and grounded in the day to day operation of their units. Develop and execute effective continuing education platforms and programs that create within the Company’s network a culture and a passion for improvement.
  • Engage SoR music leaders to consult on delivering an exceptional music education experience for students delivering strong engagement with each child and maximizing student enrollment
  • Serve as expert in managing and running schools with ongoing knowledge of our programs and best practices.
  • Engage SoR music leaders to consult on delivering an exceptional music education experience for students delivering strong engagement with each child and maximizing student enrollment

Franchisee Support

  • Conducts annual visits
  • Understand Franchisor/Franchisee agreement and the mutual obligations
  • Provide professional consulting service to help franchise owners improve performance as it pertains to KPIs via help desk submissions and support calls.  
  • Consult with appropriate operations leaders and other departments to identify additional support and training needs to improve gaps in franchise school operations
  • Serve as expert in managing and running schools with on-going knowledge of our programs and best practices.

 

Drives Brand Awareness:

  • Monitors brand  implementation, Voice of the Customer surveys (NPS) and other relevant reports.
  • Consistently possesses, maintains and demonstrates expert level knowledge of School of Rock brand standards, educational programming, procedures, and operational tools, systems and manuals.
  • Validates that School of Rock training tools, marketing resources, educational programming  and operational procedures are being utilized.
  • Protects the School of Rock brand and students by following up during all school visits on safety standards and practices.
  • Coordinates successful roll-outs and training of new programs, initiatives, and campaigns
  • Cultivates a collaborative environment across corporate team and company owned schools to support a consistent "one brand" vision

Communications and Administrative:

  • Facilitate and support communication between Corporate and Schools.
  • Manage travel against annual budget.
  • Manages individual G&A budget
  • Completes and submits all reports, documentation and other administrative requirements in a timely manner

 

REQUIREMENTS

  • Bachelor’s degree
  • Operation's experience
  • Actively develops open and trusted relationships with internal partners (franchisees, and stakeholders).
  • Effectively communicates and positively influences direct reports, franchisees, and stakeholders and stakeholders.
  • Possesses a high degree of self motivation with a proven track record of achieving results.
  • Strong financial acumen, analytical, problem-solving, negotiation and influencing skills.
  • Ability to handle multiple tasks within a constantly changing and demanding environment. Strong project management and organizational skills; demonstrated track record for flexibility and urgency in prioritizing and organizing projects.
  • Excellent communication (written and oral) skills.
  • Expert-level skill with various software productivity tools.
  • Expert-level skill with various operational point-of-sale (POS) systems.
  • Passion, love, knowledge and/or experience in music, the arts and/or education is highly desirable
  • Strong connection to School of Rock’s mission
  • Travel will be required of this position (at least 25% travel)