School of Rock is the original performance-based, interactive music school founded in 1998 in Philadelphia. With over 200 schools, and a strong internationally recognized brand, School of Rock is the largest after-school music education provider. Our mission is to help kids rock their worlds.
The General Manager (GM) runs the show from AC/DC to Zappa creating a safe and cool environment for students to achieve their musical and creative potential. We want as many kids as possible to have the opportunity to experience the magic that is School of Rock. Our GMs bring that commitment to life working with every part of the school’s community to put on epic shows through which our students learn music and life skills. The GM is the primary owner of the relationship with our students and parents.
Roles and Responsibilities:
Provide an exceptional music education experience for students delivering strong engagement with each child and maximizing student enrollment
Provide top quality customer service experience, including billing, schedule management and communication
Manage the Music Director (MD) to help them deliver an excellent music education program including the recruitment of exceptional music teachers and identifying iconic music venues
Oversee successful show production and management providing students with inspirational performance opportunities
Deliver results through management of educational KPIs and discipline around business KPIs
Manage the marketing, sales and promotions to drive school and student success
Manage staff and school facility to provide a safe, cool and appropriate experience for all students
Financial management of the school including but not limited to analyzing results, tracking budgets, and managing labor costs
The GM reports to the Director of Operations (DO).
3+ years experience in marketing, sales, and/or customer service environment
Excellent customer service and relationship skills
Strong experience recruiting and managing staff
Excellent communication skills
Proven problem solving skills
Collaborator who works well across diverse populations
Strong work ethic, integrity, and leadership skills
Detailed oriented with strong organizational skills
Experience and interest in working with children
Passion and/or interest in music and the arts highly desirable
It is the policy of the School of Rock to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. School of Rock complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
School of Rock expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of School of Rock's employees to perform their expected job duties is absolutely not tolerated.