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Specialist, IT Support

Canton, Massachusetts

School of Rock is looking for a self-motivated, customer-centric help desk agent. This person will be responsible for fielding help desk tickets that come from the managers and staff of our growing network of schools. We provide support for on-premise equipment (computers, phones, routers) to our Company-owned schools and corporate offices, in addition to cloud-based app support to all schools.  This person will also assist in other administrative functions such as new account creation, setting up systems for new schools, and other tasks as assigned. The ideal candidate would be someone who is very customer focused, resourceful, a quick learner, and abides by the “teach a man to fish” mantra. School of Rock values individuals who demonstrate creativity, adaptability, and an attention to detail. The School of Rock IT team is small and agile, and this position will allow for and encourage personal and professional growth.

 

Responsibilities Include:

 

Skills and Experience Required:

 

Skills and Experience not Required but are a Plus:

 

This a full-time position (40 hours per week) that will primarily work during normal business hours from Monday through Friday. Salary is competitive and we do offer benefits. This role would operate primarily out of the corporate headquarters in Canton, MA.

It is the policy of the School of Rock to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. School of Rock complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

 

School of Rock expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of School of Rock's employees to perform their expected job duties is absolutely not tolerated.